Sampul Surat Bercop Kerajang Tersuai

You have almost complete customization freedom! Depending on the specific product, you can upload your own logo, full design, or choose from our templates and add your text/information. We support customization of shape, size, color, material, and design content. Specific customizable options will be detailed on each product page.

For the best printing results, we highly recommend using vector file formats (such as .AI, .EPS, .SVG). We also accept high-resolution bitmap files (like .PNG, .JPG, .PDF). Please ensure your design has clear lines and avoid overly fine details, especially for small items like stamps, labels, or stickers. You can refer to our detailed 【Artwork Guidelines】 page for more information.

Yes, absolutely! We have a professional in-house design team ready to assist you based on your ideas, sketches, or concepts. Our services cover a wide range of graphic design and illustration styles, translating your vision into beautiful designs suitable for stamps, labels, stickers, and more. For standard 2D design work (like logo creation/cleanup, pattern drawing, etc.), we offer unlimited revisions until you are satisfied, and this design service is free of charge!

Please note: An extra charge applies for complex designs requiring 3D modeling (e.g., for certain custom-shaped stamp molds or products). This fee will be assessed based on the specific difficulty and requirements of the design. If you need design assistance, please feel free to contact our customer service team with your ideas!

Yes, for most custom products requiring you to upload a design, we will send you a digital proof via email for your confirmation before proceeding to production, usually within one business day. This ensures the final product meets your expectations. Please reply promptly after receiving the proof to avoid production delays (we will automatically proceed to production 48 hours after sending the proof if no response is received). Some simple template or text customizations may not include an additional proof, but you will typically see a sample preview during the customization process.

 The MOQ may vary depending on the product. For example, stamps have no minimum order quantity, while stickers and labels typically have an MOQ (starting from 100 pieces). The specific MOQ will be indicated on the product page. We offer tiered discounts for bulk orders; you will usually see the price change accordingly when selecting quantities, or you can contact us to inquire about a bulk quote.

The production timefor custom products typically takes 3 to 5 business days, depending on the complexity of the product and order volume. Once production is complete, the shipping time depends on the logistics method you choose and the destination. Standard international shipping usually takes 10-14 business days, while express shipping generally takes 3-7 business days. You can check our 【Shipping Policy】 page for more detailed time estimates.

Since custom products are made according to your specific requirements, they are generally non-returnable and non-exchangeable unless there are quality defects, production errors, or shipping damage. If you encounter any issues with the product you receive, please contact our customer service within 7 days of receipt and provide photos. We will resolve the issue for you as quickly as possible. For detailed information, please refer to our 【Return & Refund Policy】.