Have a question? Take a look at our Frequently Ask Question section, where your question may have already been answered.
Didn't find an answer to your question? Drop us a message here and we will get back to you within 24 hours.
- How do I create an account?
- Account Removal
- Forgot Password?
- How do I contact you?
- How can I check the details of my order?
- What happens if an item I ordered is found to be out of stock?
- How do I know if my order was received by Stamprints.com?
- How can I get coupon codes for Stamprints.com?
- Could I combine International orders?
- I need to make an adjustment to my order. What do I do?
- Can I use multiple coupon codes on an order?
- What should I do if I'm having trouble ordering from Stamprints.com?
- How to deal with Backorders / Out of Stock Items?
- Why was my payment declined?
- What payment method do you accept?
- Do you wholesale your wax seal stamps?
- How can I track my order?
Once your order is fulfilled, we will provide you with a tracking number and the URL of the courier's website via email or SMS - allowing you to track your package while it is in transit. Additionally, you can utilize the 'Track Order' feature located at the bottom of our webpage to make inquiries via email. Please don't hesitate to reach out to us for further details.
Our customer service representatives are dedicated to ensure that each and every customer receives a response as quickly as possible.
- How long does it take for the delivery?
The estimated delivery date for your order is provided at checkout. This estimate is based on the items in your order and the shipping speed you choose, and it includes weekends as items aren't made, shipped, or delivered on Saturdays or Sundays.
The actual delivery time depends on your location and the shipping method you select. We offer three shipping methods:
International Standard Shipping & Handling (12-15 business days plus production time)
Priority Shipping & Insurance (7-12 business days plus production time)
VIP Express Shipping & Insurance (4-7 business days plus production time) - Phone number required
You can find more detailed information about shipping on the checkout page.
Please note that while we strive to meet these timelines, factors such as severe weather conditions, regulatory issues, and high order volumes could potentially cause delays.
- Do you ship internationally?
Yes, we do offer international shipping. We are currently shipping to more than 100 international countries including USA, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, the United Kingdom and many others.
The shipping address details you provide at checkout are used on the Commercial Invoice and all other shipping documents. Please note that we cannot make any changes to these official documents after they have been issued.
We provide free international standard shipping for orders over 60 USD, free priority shipping for orders over 100 USD, and free VIP express shipping for orders over 150 USD.
We recommend that you check your country's guidelines to ensure that all necessary information is included in the shipping address. This may include details such as a VAT number, receiver's name, phone number, email, and so on.
- What happens if I refuse my package?
We strive to ensure that your package arrives in perfect condition with all your items. If you notice any discrepancies with your order, we kindly ask that you accept the package and then reach out to us at Support@stamprints.com. Please note that if you refuse your package without guidance from us, you will be responsible for any associated shipping charges.
- I gave the wrong address how to fix it?
If you've mistakenly provided the wrong shipping address, please contact us immediately. We can make corrections to your order details only until your order has been shipped. Once your order has been shipped, we are unable to redirect your package. In such a case, you would need to place a new order with the correct address.
- Do you ship to P.O.Boxes?
Regrettably, we are currently unable to ship to P.O. boxes. We dispatch our packages via UPS. If receiving items at your location is not feasible, we can arrange to ship your package to your local UPS access point, where you can conveniently pick it up.
- I got the error message "503 Service Unavailable" on the order tracking site.
It could be the temporary server connection issue. Please refresh or try again later. If the problem persists, please contact us here and we will provide you with the latest tracking information.
- I received my order, but it doesn't work! What can I do?
If your products arrives safely but has a manufacturing defect, please contact our Customer Service team. We will need to contact the manufacturer to replace the item, and our team can either provide you with the manufacturer's contact information or contact them on your behalf, depending on their specific instructions for such occurrences.
- How much does shipping cost?
Shipping charges are calculated based on the weight of the total package, the requested shipping speed, and the travel distance.
Shipping fees are not calculated based on the value of the order or the quantity of the items in the order.
Our shipping rate is weight-based. Please add the desired item(s) to the shipping cart and head to the checkout to calculate shipping costs.
We offer free international standard shipping on orders over 60 USD, free priority shipping on orders over 100 USD, and free VIP express shipping (remote service fee excluded) on orders over 150 USD.
you may be charged additional taxes, customs fees or brokerage fees upon delivery. Please check your local customs office for more information. These fees are your responsibility.
For detailed information on shipping charges and shipping times, please see our shipping information page.