Stamprints
Return & Refund Policy
Clear rules for eligible non-custom returns, personalized orders, quality issues, warranty claims, and refund processing.
Last updated: July 21, 2026
Quick summary
The applicable rule depends on whether the product is customized.
Product pages and order records identify whether an item is non-custom or custom-made. This summary does not replace any greater rights available under applicable consumer law.
Unused items may be returned within 30 days.
The 30-day period begins on the delivery date. The item must be unused and include all parts and accessories supplied with it.
No change-of-mind return after production begins.
Customized products remain covered for verified quality issues, production errors, shipping damage, and applicable statutory rights.
Gift cards and digital files are not returnable or refundable, except where required by law.
Eligible non-custom product returns
A 30-day return period begins on the delivery date.
This applies only to products classified as eligible non-custom items.
Return eligibility
Request the return within 30 days of delivery. The product must be unused and returned with all included parts and accessories.
Authorization is required
Contact Stamprints before sending anything back. The correct return address may differ from the address printed on the original parcel.
Return shipping
For an eligible change-of-mind return, the customer arranges and pays the return shipping. A trackable service is recommended.
Refund after inspection
After approval, the item price, original outbound shipping paid to Stamprints—including an eligible paid shipping upgrade—and merchant-collected taxes are refunded.
Custom-made and personalized products
A product is custom when it is made to the customer’s specifications.
This includes customer-supplied text, names, initials, logos, artwork, dimensions, colors, configurations, or other requested specifications.
Custom products are not returnable after production begins.
Because they cannot normally be resold, custom products are not eligible for a change-of-mind return once production has started.
Verified quality issues remain fully reviewable.
A custom product may qualify for a remake, partial refund, full refund, store credit, or another appropriate remedy when a verified issue is confirmed.
Order changes and cancellations
Contact us as early as possible.
Errors visible in and approved on the proof are not normally quality defects. Stamprints remains responsible when the produced item materially differs from the approved proof.
Verified quality issues
Quality decisions are based on evidence and production records.
Photos, video, measurements, the approved proof, and internal quality-control records may be used to determine eligibility.
Manufacturing, production, or damage-related issues
- manufacturing defects or failed quality-control records;
- material damage attributable to production or shipping;
- incorrect, missing, or materially incomplete items;
- a finished product that materially differs from the approved proof;
- premature failure during normal, intended use.
Approved choices, misuse, and operation questions
- spelling, artwork, dimensions, colors, or specifications approved in the proof;
- change of mind or a request for a different design after production;
- incorrect operation, lack of familiarity, or failure to follow instructions;
- misuse, accidental damage after delivery, improper care, or unauthorized alteration;
- normal wear or normal material variation disclosed before purchase.
Difficulty using a product is not automatically a quality defect. Our support team can provide operation guidance before a quality decision is made.
Quality
Warranty
Up to 5 Years · Replacement Only — No Repairs
Custom products are covered within their reasonable useful life.
For this commercial warranty, “lifetime” means the product’s reasonable useful life under normal, intended use. Coverage begins on the delivery date, is no shorter than one year, and generally does not exceed five years. The applicable duration depends on product type, materials, and expected normal use.
- The warranty applies to custom-made products.
- For approved quality claims reported more than one month after delivery, refunds are not available; the available remedies are remake or store credit when appropriate.
- The warranty may be transferred, provided the original order can be identified.
- Claims may be submitted at any time within the applicable warranty period.
- Evidence is required; a physical return is not normally required.
- Remake or replacement is the warranty remedy; repair service is not provided.
- Remake is the preferred first remedy.
- An approved free remake includes shipping.
- If a return is required for a verified issue, Stamprints provides instructions and covers the reasonable return cost.
How to request a return or remedy
Contact us before returning a product.
Send the order details
Email support@stamprints.com with the order number, affected item, issue, and requested resolution.
Provide evidence
Depending on the issue, provide clear photos, video, measurements, packaging images, and other information reasonably required to verify the claim.
Assessment and remedy
Stamprints reviews the evidence, approved proof, order record, and quality-control information. Remake is normally considered first.
Return only when requested
Many quality claims can be resolved without a physical return. If one is required, follow the return instructions supplied by Stamprints rather than using the address on the original parcel.
Return costs and refund processing
Approved refunds are returned to the original payment method.
1–3 business days
After a return or claim is approved, Stamprints normally submits the refund within one to three business days.
Usually 3–7 business days
The time required for funds to appear depends on the bank, card issuer, payment provider, and local processing rules.
Refund timing matters
For approved claims reported within one month of delivery, a refund or store credit may be available. For claims reported more than one month after delivery, refunds are not available; the remedy will be a remake or store credit when appropriate.
Amounts paid directly to Stamprints
- the approved item amount;
- original Standard Shipping paid to Stamprints;
- an eligible paid shipping upgrade;
- taxes or VAT collected directly by Stamprints, where applicable.
Charges paid directly to customs are not refunded by Stamprints.
Import duties, brokerage fees, or taxes paid directly to a customs authority or third-party carrier were not collected by Stamprints and must be addressed with the relevant authority or carrier.
Gifts and business orders
Gift and B2B orders may follow a different refund route.
Eligible gift credit is issued electronically.
When an order was identified as a gift and an eligible return is approved, the recipient may receive electronic gift credit. If the order was not identified as a gift, the refund is normally returned to the purchaser’s original payment method.
Contract or quotation terms take priority.
Wholesale, reseller, corporate, and other B2B orders may be governed by separate written terms, quotation conditions, approval records, or purchase agreements.
Regional consumer rights
This commercial policy does not reduce mandatory legal rights.
Custom-made products may be excluded from change-of-mind withdrawal rights where permitted by law. They remain covered when faulty, damaged, materially different from approved specifications, not as described, or otherwise non-conforming under applicable consumer law.
Nothing in this policy limits or excludes rights available under applicable consumer law. Where local law provides greater protection, the local legal right applies. The commercial rule that refunds are unavailable for claims reported more than one month after delivery applies only to the extent permitted by law.
Return and refund questions
Common questions before submitting a request.
Which products have a 30-day return period?
Eligible non-custom products may be returned within 30 days of delivery if unused. Custom-made products, gift cards, and digital files do not qualify for this change-of-mind return.
What counts as a custom product?
A product is custom when it is made using customer-requested text, names, initials, logos, artwork, dimensions, colors, configurations, or other specifications.
Can I cancel after receiving a proof?
Yes, provided production has not started. Stamprints does not charge a design or setup fee for a cancellation during the design or proof stage.
What happens if I do not reply to the proof?
If no confirmation or revision request is received within 48 hours after the proof is sent, production may be scheduled using the latest proof to help avoid unnecessary delay.
Can a custom product be changed after production begins?
A change cannot be guaranteed, but contact Stamprints immediately. When technically and operationally possible, a modification or remake may be offered. Verified quality issues are handled without charge; other requests are reviewed case by case.
Do I have to return a defective custom product?
Usually not. Photos, video, measurements, and order records may be sufficient. If a physical return is required for a verified issue, Stamprints provides instructions and covers the reasonable return cost.
What does the Lifetime Quality Warranty mean?
It covers a custom product for its reasonable useful life under normal intended use, beginning on delivery. The applicable period is at least one year and no more than five years, depending on product type and materials.
Is the custom-product warranty transferable?
Yes, provided the original order can be identified and the claim falls within the applicable warranty period.
When is a refund available for a product issue?
For approved claims reported within one month of delivery, a refund may be available where appropriate. For claims reported more than one month after delivery, refunds are not available; the remedy will be a remake or store credit when appropriate.
How long does a refund take?
Stamprints normally submits an approved refund within one to three business days. Banks and payment providers usually require an additional three to seven business days.
How do I contact the returns team?
Email support@stamprints.com with the order number, issue description, and supporting evidence.
Need help with a return, cancellation, or quality issue?
Include the order number and supporting evidence so the team can review the request quickly.
