Have a question? Take a look at our Frequently Ask Question section, where your question may have already been answered.
Didn't find an answer to your question? Drop us a message here and we will get back to you within 24 hours.
- What is a wax seal?
- Can I mail the wax sealed envelopes?
- I need to seal a lot of invitations. What equipment shall I use?
- Do you customize wax seal stamps?
- How to make a wax seal with wax beads and a melting spoon
- How to make a wax seal with the electric melting pot
- How to make a wax seal with the glue gun
- Can you make self adhesive wax seal stickers of my logo?
- Can you make a wax seal stamp with my logo?
- Can I use your custom wax seal template but remove the date?
- What plug adapter shall I choose for the melting pot / glue gun?
- What payment method do you accept?
On the website we accept payment via credit card (MasterCard, Visa, or American Express) and PayPal. This allows you to make a purchase at any time, day or night.
Wire Transfer, Western Union and company Purchase Orders are also accepted. They will all be handled through our accounting department. Contact us so we can create an invoice for your order.
- Why was my payment declined?
Payments can fail for a variety of reasons:
- The card information you entered, such as billing address, CVC code, or expiry date do not match.
- Payment was made from a new computer/phone
- Insufficient funds on your debit card.
- Online payment is disabled.
We suggest you contact your bank to confirm the specific reasons. If the problem persists, you can choose to use a different card or payment method.
- How long does it take for the delivery?
It depends on your location and the shipping method you choose.
We provide two shipping methods:
- Standard Shipping: takes about 20 days to reach most countries.
- Priority Shipping: takes about 10 to 15 days to reach most countries.
More information about shipping can be found at the checkout page.
- How can I track my order?
We will send you the tracking number and URL of courier's website by email or SMS once your order is fulfilled.
- Do you wholesale your wax seal stamps?
Yes, we do. If you are interested in selling our wax seal stamps and sealing accessories in your shop, contact us with your desired products and quantity for more information.
- I got the error message "503 Service Unavailable" on the order tracking site.
It could be the temporary server connection issue. Please refresh or try again later. If the problem persists, please contact us here and we will provide you with the latest tracking information.