Discover more in our FAQ
Have a question? Take a look at our Frequently Ask Question section, where your question may have already been answered.
Didn't find an answer to your question? Drop us a message here and we will get back to you within 24 hours.
About Order
How can I check the details of my order?
How can I check the details of my order?
Once you place an order, we automatically create a record linked to your email. To check your order details, you can click on the account button located in the upper right corner of our webpage. Create an account using the email address you used for the order and log in to view your order information. Alternatively, you can check your order confirmation email, which is sent to your email address after you place an order. If you need further assistance, our customer service team is always ready to help with any inquiries.
What happens if an item I ordered is found to be out of stock?
What happens if an item I ordered is found to be out of stock?
If an item you ordered is out of stock, we'll deduct the amount of the item from your total and adjust the shipping charge if necessary. We'll do our best to contact you if we think you won't be able to use the other items without the out of stock item. Thank you for your understanding.
I need to make an adjustment to my order. What do I do?
I need to make an adjustment to my order. What do I do?
If you need to make an adjustment to your order, our customer service department is here to help.
You can contact us via the chat button and we will make every effort to accommodate your request. If your order has not yet been processed, we will be happy to make changes or additions for you. Please be aware that making adjustments may lengthen the processing time.
What payment method do you accept?
What payment method do you accept?
On the website we accept payment via credit card (MasterCard, Visa, or American Express) and PayPal. This allows you to make a purchase at any time, day or night.
Wire Transfer, Western Union and company Purchase Orders are also accepted. They will all be handled through our accounting department. Contact us so we can create an invoice for your order.
Why was my payment declined?
Why was my payment declined?
Payments can fail for a variety of reasons:
- The card information you entered, such as billing address, CVC code, or expiry date do not match.
- Payment was made from a new computer/phone
- Insufficient funds on your debit card.
- Online payment is disabled.
We suggest you contact your bank to confirm the specific reasons. If the problem persists, you can choose to use a different card or payment method.
About Shipping
How can I track my order?
How can I track my order?
Once your order is fulfilled, we will provide you with a tracking number and the URL of the courier's website via email or SMS - allowing you to track your package while it is in transit. Additionally, you can utilize the 'Track Order' feature located at the bottom of our webpage to make inquiries via email. Please don't hesitate to reach out to us for further details.
Our customer service representatives are dedicated to ensure that each and every customer receives a response as quickly as possible.
Do you ship internationally?
Do you ship internationally?
Yes, we do offer international shipping. We are currently shipping to more than 100 international countries including USA, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, the United Kingdom and many others.
The shipping address details you provide at checkout are used on the Commercial Invoice and all other shipping documents. Please note that we cannot make any changes to these official documents after they have been issued.
We provide free international standard shipping for orders over 60 USD, free priority shipping for orders over 100 USD, and free VIP express shipping for orders over 150 USD.
We recommend that you check your country's guidelines to ensure that all necessary information is included in the shipping address. This may include details such as a VAT number, receiver's name, phone number, email, and so on.
How long does it take for the delivery?
How long does it take for the delivery?
The estimated delivery date for your order is provided at checkout. This estimate is based on the items in your order and the shipping speed you choose, and it includes weekends as items aren't made, shipped, or delivered on Saturdays or Sundays.
The actual delivery time depends on your location and the shipping method you select. We offer three shipping methods:
International Standard Shipping & Handling (12-15 business days plus production time)
Priority Shipping & Insurance (7-12 business days plus production time)
VIP Express Shipping & Insurance (4-7 business days plus production time) - Phone number required
You can find more detailed information about shipping on the checkout page.
Please note that while we strive to meet these timelines, factors such as severe weather conditions, regulatory issues, and high order volumes could potentially cause delays.
I gave the wrong address how to fix it?
I gave the wrong address how to fix it?
If you've mistakenly provided the wrong shipping address, please contact us immediately. We can make corrections to your order details only until your order has been shipped. Once your order has been shipped, we are unable to redirect your package. In such a case, you would need to place a new order with the correct address.
I received my order, but it doesn't work! What can I do?
I received my order, but it doesn't work! What can I do?
If your products arrives safely but has a manufacturing defect, please contact our Customer Service team. We will need to contact the manufacturer to replace the item, and our team can either provide you with the manufacturer's contact information or contact them on your behalf, depending on their specific instructions for such occurrences.
About Account
How do I create an account?
How do I create an account?
To create an account:
From the home page, select "Sign In" at the top right of the screen.
Click the "Create An Account" option to the right of the sign in area.
Enter your first name and last name, which you can use for receiving information.
Enter the email address you would like the account registered under.
Choose a password in the following field.
Click "Create Account".
You will be able to sign in with your login name/email address and password.
If you place an order before creating an account, use the email address you placed the order to create an account, and your order will be displayed in the account.
Account Removal
Account Removal
If you have created an account with Stamprints.com and wish to remove it, please contact customer support for assistance (support@stamprints.com) .
Or you can log in to your account and select Account Deletion on the account page to complete account deletion.
Forgot Password?
Forgot Password?
If you have forgotten your password, or are unable to log in with your current password, please use the forgot password tool: Forgot Password
You will receive an email with a link to reset your password. Click on the link and create a new password as instructed. After creating a new password, you will be able to sign in with your email address and password.
Please let me know if you have any further questions or concerns and I will be happy to help.
How do I contact you?
How do I contact you?
You can contact us through the chat button on our website. During
working hours, our customer service representatives will reply to you as
soon as possible. If it's outside of working hours, our automated
customer service will assist you as much as possible. If you have an
unresolved problem, please leave a message and we will respond to you
within 24 hours.
Alternatively, you can also email us at support@stamprints.com. We aim to reply to all emails within 24 hours.
We value your satisfaction and are here to help you with any questions or concerns you may have.
