Stamprints specializes in a wide array of custom products designed for both business branding and personal use. Their offerings include various types of stamps such as custom rubber stamps (acrylic, wood, self-inking), ice stamps (brass ice cube stamps and plates), and wax seal stamps (traditional and self-adhesive stickers). Beyond stamps, they provide custom embossed stickers (foil and textured), glossy PVC stickers, 3D metallic transfer stickers, and custom foil-stamped envelopes. They also offer unique personalized items like handmade leather suitcase notebooks. Each product is crafted with attention to detail and premium materials to ensure a high-quality, lasting impression.

The custom design process with Stamprints is streamlined and customer-focused, emphasizing ease of use and satisfaction. Customers begin by uploading their artwork or logo. For optimal results, they recommend providing clear, high-resolution, black and white artwork, with vector files (.AI, .EPS, .SVG) being ideal. High-quality .PNG, .JPG, or .PDF files are also accepted, and even hand-drawn sketches or text ideas can be used. Once the artwork is submitted, professional graphic designers offer unlimited revisions to perfect the design. A digital proof is typically provided within 1 business day for approval before production begins, ensuring the final product matches the customer's vision.

Yes, Stamprints offers a professional in-house design team to assist customers, and for standard 2D design work (like logo creation, cleanup, or pattern drawing), the design service, including unlimited revisions, is entirely free of charge. This is a significant benefit for those who may not have ready-to-upload design files or prefer professional assistance. However, an extra charge may apply for more complex designs that require 3D modeling, such as for certain custom-shaped stamp molds or products. This fee is assessed based on the specific difficulty and requirements of the 3D design work.

Stamprints prides itself on using premium, high-quality materials for all its custom products to ensure durability and a professional finish. For stamps, they use high-quality, deeply etched rubber, often mounted on eco-friendly FSC® certified wood blocks or clear acrylic. Embossers feature precision-crafted brass plates and robust stainless steel handles. Ice stamps and plates are made from lead-free brass. Stickers and labels utilize materials like premium PVC synthetic paper for glossy waterproof labels, eco-friendly recyclable textured paper for embossed stickers, and nickel foil for 3D metallic transfer stickers. Foil-stamped envelopes are crafted from luxurious 250 g/m² pearlized paper. The craftsmanship involves processes like engraving, photopolymer plate making, CNC/laser engraving, letterpress printing, and hot foil stamping, all aimed at delivering crisp, clear, and lasting impressions.

The production time for custom products generally ranges from 2 to 7 business days after design approval. Specifically, proofs are usually provided within 1 business day, and production takes 2-4 business days for many items, though some rubber stamps might take 3-7 business days, and custom self-adhesive wax seals might take slightly longer due to batch processes. Once production is complete, shipping times vary based on the chosen method: standard shipping typically takes 10-14 business days, while expedited shipping options are available and usually deliver within 3-7 business days. They also offer a "Rush Upgrade Option" to prioritize orders for faster delivery.

Stamprints has a "Friendly Return Policy" with customer satisfaction as a priority. If there is a manufacturing defect, production error, or shipping damage, they will remake the order for free, with no questions asked. They also offer a "BIG discount" on reorders if a customer needs to tweak their design or details. Generally, custom products are non-returnable and non-exchangeable unless there are quality defects or errors on their part due to their personalized nature. Customers are encouraged to contact customer service within 7 days of receipt with photos if they encounter any issues.

Absolutely. While perfect for business branding (e.g., logos on packaging, business cards, official documents), Stamprints' custom products are highly versatile and cater to a wide range of personal and creative uses. For example, custom rubber stamps and embossers are ideal for personalizing book collections, wedding invitations, greeting cards, journals, and handmade tags. Ice stamps add a unique touch to home entertaining, bars, and parties. Wax seals are popular for wedding invitations, special event correspondence, and gift wrapping. The customizable nature of products like stickers and envelopes means they can be tailored for any occasion, craft project, or personalized gift.

Minimum Order Quantities (MOQ) vary depending on the specific product. For many custom stamps, there is no minimum order quantity, allowing for single-item purchases. However, for products like stickers and labels, an MOQ typically applies, often starting from 100 pieces. Stamprints does offer tiered discounts for bulk orders, meaning the price per item usually decreases when larger quantities are selected. Customers can often see these price changes when choosing quantities on the product page or can contact customer service directly to inquire about a bulk quote for their specific needs.

Once you place an order, we automatically create a record linked to your email. To check your order details, you can click on the account button located in the upper right corner of our webpage. Create an account using the email address you used for the order and log in to view your order information. Alternatively, you can check your order confirmation email, which is sent to your email address after you place an order. If you need further assistance, our customer service team is always ready to help with any inquiries.

If an item you ordered is out of stock, we'll deduct the amount of the item from your total and adjust the shipping charge if necessary. We'll do our best to contact you if we think you won't be able to use the other items without the out of stock item. Thank you for your understanding.

If you need to make an adjustment to your order, our customer service department is here to help.

You can contact us via the chat button and we will make every effort to accommodate your request. If your order has not yet been processed, we will be happy to make changes or additions for you. Please be aware that making adjustments may lengthen the processing time.

On the website we accept payment via credit card (MasterCard, Visa, or American Express) and PayPal. This allows you to make a purchase at any time, day or night.

Wire Transfer, Western Union and company Purchase Orders are also accepted. They will all be handled through our accounting department. Contact us so we can create an invoice for your order.

Payments can fail for a variety of reasons:

- The card information you entered, such as billing address, CVC code, or expiry date do not match.

- Payment was made from a new computer/phone

- Insufficient funds on your debit card.

- Online payment is disabled.

We suggest you contact your bank to confirm the specific reasons. If the problem persists, you can choose to use a different card or payment method.