FAQs

About Account

How do I create an account?

To create an account:

From the home page, select "Sign In" at the top right of the screen.
Click the "Create An Account" option to the right of the sign in area.
Enter your first name and last name, which you can use for receiving information.
Enter the email address you would like the account registered under.
Choose a password in the following field.
Click "Create Account".
You will be able to sign in with your login name/email address and password.

If you place an order before creating an account, use the email address you placed the order to create an account, and your order will be displayed in the account.

Account Removal

If you have created an account with Stamprints.com and wish to remove it, please contact customer support for assistance (support@stamprints.com) .
Or you can log in to your account and select Account Deletion on the account page to complete account deletion.

Forgot Password?

If you have forgotten your password, or are unable to log in with your current password, please use the forgot password tool: Forgot Password

You will receive an email with a link to reset your password. Click on the link and create a new password as instructed. After creating a new password, you will be able to sign in with your email address and password.

Please let me know if you have any further questions or concerns and I will be happy to help.

Have a great day!

How do I contact you?

You can contact us through the chat button on our website. During working hours, our customer service representatives will reply to you as soon as possible. If it's outside of working hours, our automated customer service will assist you as much as possible. If you have an unresolved problem, please leave a message and we will respond to you within 24 hours.

Alternatively, you can also email us at support@stamprints.com. We aim to reply to all emails within 24 hours.

We value your satisfaction and are here to help you with any questions or concerns you may have. 

About Order

How can I check the details of my order?

Once you place an order, we automatically create a record linked to your email. To check your order details, you can click on the account button located in the upper right corner of our webpage. Create an account using the email address you used for the order and log in to view your order information. Alternatively, you can check your order confirmation email, which is sent to your email address after you place an order. If you need further assistance, our customer service team is always ready to help with any inquiries.

What happens if an item I ordered is found to be out of stock?

If an item you ordered is out of stock, we'll deduct the amount of the item from your total and adjust the shipping charge if necessary. We'll do our best to contact you if we think you won't be able to use the other items without the out of stock item. Thank you for your understanding.

How do I know if my order was received by Stamprints.com?

You should receive a confirmation email within minutes of placing your order, confirming that we received it. If you don't receive the confirmation email within 24 business hours, please contact us at support@stamprints.com for assistance.

How can I get coupon codes for Stamprints.com?

There are several ways to obtain coupons. Check the homepage for a dedicated section on coupons and specials. Sign up for our free newsletters to receive information on promotions. We also send special newsletters to returning customers. Sometimes, coupons for future orders are included in your shipment. Chatting with us is the easiest way to receive a surprise deal. Please note that coupon codes cannot be combined.

Could I combine International orders?

If you have multiple orders shipping to the same address, please contact us before we ship to request order consolidation. This may allow you to enjoy our free shipping policy (which applies to international standard shipping for orders over 60 USD, priority shipping for orders over 100 USD, and VIP express shipping for orders over 150 USD) or receive postage relief. However, if your order has already shipped, we cannot complete order consolidation.  

I need to make an adjustment to my order. What do I do?

If you need to make an adjustment to your order, our customer service department is here to help. Please note that our customer service staff is available Monday through Friday from 9:00 AM to 5:00 PM. Outside of these hours, please contact us by email.

You can contact us via the chat button and we will make every effort to accommodate your request. If your order has not yet been processed, we will be happy to make changes or additions for you. Please be aware that making adjustments may lengthen the processing time.

Can I use multiple coupon codes on an order?

We only accept one coupon code per order. However, we offer sale prices and other promotional discounts that can be used in combination with coupon codes.

What should I do if I'm having trouble ordering from Stamprints.com?

We strive to make shopping with us as easy as possible, but sometimes technical issues can arise. Here are a few steps you can take to resolve any issues:

Check for error messages in red at the top of your screen. These will indicate what needs to be fixed before proceeding with your order.
If you're unable to access the site or certain buttons aren't working (e.g. "continue to checkout", "add to cart", etc.), try clearing your cache. Instructions for clearing cache on iPhones and other Apple devices can be found here: How to Clear Cache. If you're using a different device, search online for instructions specific to your browser (e.g. Google Chrome, Safari, Firefox, etc.).
Try power cycling your modem and router by turning both off for 60 seconds and then rebooting them.
If you continue to experience issues, please contact us at support@stamprints.com. Our staff is happy to help.

How to deal with Backorders / Out of Stock Items?

At Stamprints.com, we do not typically accept backorders for items. In the event that an item you ordered is found to be out of stock during shipment preparation, we will refund the amount of the item back to the credit card used for the purchase. While this is a rare occurrence, we will contact you if an item is missing or we're unable to fulfill your order.

If you have any questions or require assistance with your order, please don't hesitate to contact us.

Why was my payment declined?

Payments can fail for a variety of reasons:

- The card information you entered, such as billing address, CVC code, or expiry date do not match.

- Payment was made from a new computer/phone

- Insufficient funds on your debit card.

- Online payment is disabled.

We suggest you contact your bank to confirm the specific reasons. If the problem persists, you can choose to use a different card or payment method.

What payment method do you accept?

On the website we accept payment via credit card (MasterCard, Visa, or American Express) and PayPal. This allows you to make a purchase at any time, day or night.

Wire Transfer, Western Union and company Purchase Orders are also accepted. They will all be handled through our accounting department. Contact us so we can create an invoice for your order.

Do you wholesale your wax seal stamps?

Yes, we do. If you are interested in stationaries like stamping, card making, scrapbooking in your shop, contact us(support@stamprints.com) with your desired products and quantity for more information.

 

About Shipping

How can I track my order?

Once your order is fulfilled, we will provide you with a tracking number and the URL of the courier's website via email or SMS - allowing you to track your package while it is in transit. Additionally, you can utilize the 'Track Order' feature located at the bottom of our webpage to make inquiries via email. Please don't hesitate to reach out to us for further details.
Our customer service representatives are dedicated to ensure that each and every customer receives a response as quickly as possible.

How long does it take for the delivery?

The estimated delivery date for your order is provided at checkout. This estimate is based on the items in your order and the shipping speed you choose, and it includes weekends as items aren't made, shipped, or delivered on Saturdays or Sundays.

The actual delivery time depends on your location and the shipping method you select. We offer three shipping methods:

International Standard Shipping & Handling (12-15 business days plus production time)

Priority Shipping & Insurance (7-12 business days plus production time)

VIP Express Shipping & Insurance (4-7 business days plus production time) - Phone number required

You can find more detailed information about shipping on the checkout page.

Please note that while we strive to meet these timelines, factors such as severe weather conditions, regulatory issues, and high order volumes could potentially cause delays.

Do you ship internationally?

Yes, we do offer international shipping. We are currently shipping to more than 100 international countries including USA, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, the United Kingdom and many others.
The shipping address details you provide at checkout are used on the Commercial Invoice and all other shipping documents. Please note that we cannot make any changes to these official documents after they have been issued.

We provide free international standard shipping for orders over 60 USD, free priority shipping for orders over 100 USD, and free VIP express shipping for orders over 150 USD.

We recommend that you check your country's guidelines to ensure that all necessary information is included in the shipping address. This may include details such as a VAT number, receiver's name, phone number, email, and so on.

What happens if I refuse my package?

We strive to ensure that your package arrives in perfect condition with all your items. If you notice any discrepancies with your order, we kindly ask that you accept the package and then reach out to us at Support@stamprints.com. Please note that if you refuse your package without guidance from us, you will be responsible for any associated shipping charges.

I gave the wrong address how to fix it?

If you've mistakenly provided the wrong shipping address, please contact us immediately. We can make corrections to your order details only until your order has been shipped. Once your order has been shipped, we are unable to redirect your package. In such a case, you would need to place a new order with the correct address.

Do you ship to P.O.Boxes?

Regrettably, we are currently unable to ship to P.O. boxes. We dispatch our packages via UPS. If receiving items at your location is not feasible, we can arrange to ship your package to your local UPS access point, where you can conveniently pick it up.

I got the error message "503 Service Unavailable" on the order tracking site.

It could be the temporary server connection issue. Please refresh or try again later. If the problem persists, please contact us here and we will provide you with the latest tracking information.

I received my order, but it doesn't work! What can I do?

If your products arrives safely but has a manufacturing defect, please contact our Customer Service team. We will need to contact the manufacturer to replace the item, and our team can either provide you with the manufacturer's contact information or contact them on your behalf, depending on their specific instructions for such occurrences.

How much does shipping cost?

Shipping charges are calculated based on the weight of the total package, the requested shipping speed, and the travel distance.

Shipping fees are not calculated based on the value of the order or the quantity of the items in the order.

Our shipping rate is weight-based. Please add the desired item(s) to the shipping cart and head to the checkout to calculate shipping costs.

We offer free international standard shipping on orders over 60 USD, free priority shipping on orders over 100 USD, and free VIP express shipping (remote service fee excluded) on orders over 150 USD.

you may be charged additional taxes, customs fees or brokerage fees upon delivery. Please check your local customs office for more information. These fees are your responsibility.

For detailed information on shipping charges and shipping times, please see our shipping information page. 

 

Collaborate

Can I apply to collaborate with Stamprints?

We're always on the lookout for creative folks to partner with. Whether you're an artist, influencer, blogger or scrapbooker - if you love our products and have a following, we'd love to collaborate!

Some ways we collaborate:

Product reviews - Send us your thoughts on our latest releases and we'll feature your honest reviews.

Sponsored posts - Work with us on sponsored content for your social channels and blog.

Design collaborations - Help inspire our next collection by sharing your vision.

Tutorials - Show your followers how to use our supplies in your craft projects.

Store discounts - Partner exclusives and codes for your community.

To discuss opportunities, please email us(faith@stamprints.com) your name, website/channel, audience stats and project ideas. We're excited to empower more creatives!

Let's get crafting, creating and collaborating together! Partnering is a great way to introduce our supplies to new audiences. We appreciate any influencers helping spread love of art and journaling.