Production Time
-
Ready-Made Items:
• Dispatch within 1-2 business days
• Subject to stock availability -
Custom Products:
• Wax seal stamps, embossers & rubber stamps: 3-5 business days
• Timeframe may vary based on design complexity
Shipping Options
| Order Value | Standard | Priority | VIP Express |
| 10-14 working days | 6-10 working days | 3-7 working days | |
| Under US$59 | From US$4 | From US$6 | US$30 |
| US$59-$100 | Free | ||
| Over US$100 | Free | Free |
Shipping Costs
Our shipping rate is weight-based. Please add the desired item(s) to the shipping cart and head to the checkout to calculate shipping costs.
| Destination | Standard shipping cost（US$） | Priority shipping cost（US$） | VIP Express shipping cost（US$） |
| North America | 4 | 6 | 30 |
| Europe (*excl. IS, ME, XK) | 4 | 6 | 30 |
| Oceania (*excl.AUS) | 4 | 6 | 30 |
| Southeast Asia | 4 | 6 | 18 |
| Middle East | 5.5 | 8.5 | 40.5 |
| * Iceland | 7 | 11 | 44 |
| * Falkland | 5.5 | 8.5 | 38.7 |
| * Montenegro | 7 | 11 | 44 |
| * Kosovo | 7 | 8.5 | 30 |
| * HK, TW & MO | 3 | 5 | 10 |
| Rest of World | 4 | 6 | 30 |
Duty Tax
Stamprints is not responsible for any duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
Returns & Exchanges
Stamprints offers returns and exchanges, please refer to our Returns Policy Page
Incorrect Address
We hold no responsibility for incorrect addresses given or late changes on addresses. If you do enter an incorrect address, please contact us ASAP and we will do our best to rectify the error. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package. The shipping carrier may charge a fee for the return shipping and re-delivery. This charge will be passed on to you.
*EXCEPTIONS:
1. Your package is sent back to shipper for failure of delivery because of:
- Incorrect address. You are subject to shipping charges for reshipment
- Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.
2. Your package arrives in damaged condition.
We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact Stamprints Customer Care. We can then get everything sorted for you.
3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact Stamprints.
For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly. Please note that we are not responsible for lost packages sent to mail forwarding providers.
Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.
**Please be sure to provide all requested information.
Stamprints is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, Stamprints is not responsible for delays related to the courier itself (such as customs clearance).