Stamprints
Shipping Policy
Clear order stages, worldwide delivery options, and practical support from artwork review through arrival.
Total order time = artwork review + production + shipping transit
Last updated: July 20, 2026
Order timeline
Artwork review, production, and shipping are calculated separately.
The shipping estimate shown at checkout covers transit only. It does not include artwork review, proof approval, or production time.
Order and artwork review
Place the order and provide the customization information requested on the product page. Additional artwork information may be required before a proof can be prepared.
Proof sent within one business day
For orders requiring a digital proof, the proof is normally sent within one business day after the order is received. If no confirmation or revision request is received within 48 hours after the proof is sent, production will be scheduled using the latest proof to help avoid an unnecessary delay.
Production: approximately three business days
Production generally takes approximately three business days after proof approval, or after the 48-hour proof-review window passes without a response. Complex work, requested revisions, peak periods, weekends, and public holidays may require additional time.
Shipping time is shown at checkout
After production is complete, the parcel is handed to the selected carrier. The estimate shown at checkout applies to the shipping portion only and is the best reference for the destination and service selected.
Worldwide shipping options
Choose the delivery speed that fits your order.
Transit estimates begin after production is complete and the parcel has been accepted by the carrier. All estimates are in business days and may vary by destination.
Standard Shipping
Typically 10–12 business days
The standard worldwide option and the service used for qualifying free-shipping orders.
Priority Shipping
Typically 7–10 business days
A faster option for eligible destinations outside the United States. Availability is determined by the delivery address and shown at checkout.
VIP Express
Typically 3–5 business days
Commercial express delivery for time-sensitive orders, subject to carrier coverage, customs, product restrictions, and the destination.
Remote areas, islands, customs processing, local holidays, carrier disruption, and destination-specific conditions may require additional time. The estimate displayed at checkout takes priority over the general ranges above.
Free worldwide Standard Shipping
Standard Shipping is free from US$59 or the market-currency equivalent.
The offer applies worldwide and uses Standard Shipping. It does not include Priority Shipping, VIP Express, or another paid upgrade. The US$59 threshold is converted into each market currency.
These are approximate currency equivalents of US$59. Exchange rates and market settings change, so the threshold displayed on the storefront or at checkout is the amount that applies.
Because no separate shipping fee was paid, a free-shipping order is not eligible for a shipping-fee refund. We will still assist with materially delayed shipments, and confirmed lost or damaged parcels remain eligible for the resolutions described below.
Duties, taxes, and customs
Responsibility depends on the destination.
For deliveries to the United States, Stamprints covers applicable import duties and import-related clearance charges. Any sales tax shown at checkout is collected separately as required by law.
The recipient is responsible for applicable import duties, VAT, taxes, brokerage, customs-clearance fees, and other destination charges unless checkout explicitly states otherwise.
Customs authorities may request identification, payment, or supporting documents from the recipient. A paid upgrade is not a guarantee against customs delays.
Tracking and order routing
Every available shipping method includes tracking.
A tracking number is sent by email or SMS when the order ships. Scan frequency varies by service and destination, and a local last-mile carrier may issue a separate tracking number.
Tracking activation
Allow time for the first scan.
Tracking may take 24–72 hours to begin updating after a label is created or the parcel is collected.
Split shipments
One order may arrive in more than one parcel.
Items from the same order may ship separately because customized and in-stock items can be prepared at different locations. Each parcel may receive its own tracking number. No additional shipping charge is applied unless clearly disclosed at checkout.
Address changes
Contact us before dispatch.
We can review address changes before shipment. After dispatch, correction, rerouting, or interception cannot be guaranteed and may involve carrier fees.
PO Boxes
PO Box addresses are accepted.
Available shipping methods may be limited by the destination and carrier. Checkout displays the services available for the address entered.
Delivery Support Promise
Support is based on the cause and impact of the delay.
A delay does not automatically qualify for one fixed remedy. We review the cause, the service purchased, the estimate communicated by Stamprints, and the practical impact on the order.
Delay caused by Stamprints
Flexible support based on impact
If a delay caused by Stamprints materially affects the expected delivery timeline, we will review the order and may provide a complimentary shipping upgrade, refund of a paid shipping upgrade, store credit, replacement, or another appropriate solution.
Production delay before dispatch
A faster method may be provided
If a production delay is likely to cause the order to miss the estimated dispatch date communicated by Stamprints, we may provide a complimentary shipping upgrade when a faster eligible service is available.
Paid shipping service not provided
Upgrade fee reviewed after carrier confirmation
Paid shipping upgrades may be refunded when the purchased service level was not provided, subject to carrier confirmation and the exclusions below.
Paid shipping upgrades are not guaranteed against customs delays. Refund eligibility does not normally apply when the delay was caused by the recipient, incomplete or incorrect address information, customs documentation requested from the recipient, restricted goods, or events outside reasonable control.
Lost, missing, or damaged parcels
Report the issue so we can begin the carrier review.
Carrier investigation
After the customer reports the parcel, the carrier investigation may take up to seven business days. Weekends and public holidays are not included.
Confirmed lost parcel
If the carrier confirms that the parcel is lost, Stamprints will offer either:
- a replacement at no additional cost; or
- a refund for the affected item and any applicable shipping charge.
For personalized products, we may recommend a replacement when it can reasonably meet the customer’s intended date or use.
Tracking shows delivered, but the parcel is missing
Carrier scans may appear before final delivery. Allow 24–48 hours, then check the mailbox, entrance, reception desk, neighbors, and any delivery photo or notice. If the parcel is still missing, contact Stamprints within seven days of the delivery scan so we can request delivery confirmation.
Shipping damage
Report visible damage as soon as possible and provide clear photos of the outer packaging, shipping label, internal packaging, and affected product.
Nothing in this policy limits rights available under applicable consumer law.
Product and destination restrictions
Not every service is available for every item or destination.
Certain liquids, inks, electrical items, oversized products, or destination-restricted goods may not qualify for every shipping method. The services displayed at checkout reflect the product and destination restrictions.
Carrier eligibility
Available methods are determined at checkout.
A service can be unavailable because of product type, parcel dimensions, destination regulations, remote-area coverage, or carrier restrictions.
Official shipping documents
Review details before dispatch.
Once a commercial invoice, customs declaration, or another official shipping document has been generated, changes may no longer be possible.
Shipping questions
Before and after dispatch.
Does the checkout estimate include proof and production time?
No. The estimate shown at checkout applies to shipping only. For orders requiring a proof, the proof is normally sent within one business day. Production generally takes approximately three business days after approval, or after the 48-hour proof-review window passes without a response.
What happens if I do not confirm the proof?
To reduce avoidable delay, production will be scheduled using the latest proof if no confirmation or revision request is received within 48 hours after the proof is sent.
Is Priority Shipping available in the United States?
No. Standard Shipping and available express services are shown at checkout.
Can you ship to a PO Box?
Yes, although available services may be limited for some PO Box destinations.
Are all shipping methods trackable?
Yes. Every available method includes tracking. Scan frequency varies, and a last-mile carrier may issue a separate local tracking number.
Who pays import duties and taxes?
Stamprints covers applicable import duties and import-related clearance charges for United States deliveries. Sales tax shown at checkout is collected separately. For other destinations, the recipient is responsible unless checkout states otherwise.
Can a customs delay qualify for a shipping-upgrade refund?
Not automatically. The paid upgrade fee may be refunded only when the purchased service level was not provided, subject to carrier confirmation and policy exclusions.
How long does a lost-package investigation take?
Up to seven business days after the issue is reported, excluding weekends and public holidays.
What if tracking says delivered but I cannot find the parcel?
Allow 24–48 hours and check the property, reception, neighbors, and delivery notice or photo. If it remains missing, contact us within seven days of the delivery scan.
How quickly will customer service reply?
The team usually replies within 24 hours. Email support@stamprints.com.
Need help with an active shipment?
Include the order number and tracking number so the team can review the parcel quickly.
